Troubleshooting Workstation specific issues
When troubleshooting workstation/user specific issues, here are some things to check:
- What browser and browser version is the user utilizing?
- If using Internet Explorer 9, 10 or 11, have they tried it with compatibility view turned on?
- Has the user tried different browsers?
- Sometimes testing with different browsers will produce somewhat different messages or errors that help to diagnose the issue
- Are they allowing pop-ups from our website?
- When you launch an eLearning course it launches the content in a pop-up window, so this is mandatory.
- Have they checked for the appropriate settings of Java?
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