One benefits of using the Latitude Customer Support Portal is that you can identify the priority of your requests when you new requests via the Submit a Request page. Following are a guidelines / tips regarding the assignment of Priority values:

1. Severity 1 -  All system features are globally unavailable and all training processes have come to a halt. Major business impact. Notifies all Latitude technical resources by text.
2. Severity 2 -  A major feature of the LMS is not working and while not as broadly impactful as a Sev1, a significant number of users or organizations are impacted. Notifies all Latitude technical resources by text.
3. Severity 3 - A minor defect that is not impacting business processes significantly
   
4. Severity 4 - Requests for enhancements, consulting, or activities that will likely incur operational services fees to complete.
5. Severity 5  - Not typically used but is available in cases where customers wish to log requests regarding environmental update, such as the customer portal's SSO will not be functional for a period of time. 
   
6. Severity 0  - Help desk and free support; used by CSRs for non-fee based tickets that can be resolved at Tier 1.